Policy & Privacy

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GENERAL POLICY

Reservation Terms and Conditions

• Room Rates are quoted in US Dollar.

• Acceptable Credit Card: Visa, Master and JCB Cards.
• Credit card detail is required for reservation confirmation and reserve the room,
• We reserve the right to do pre-authorize to your card for reservation guarantee purpose, if necessary.
• Room rates are included service charge and government tax.
• Room rates and benefits offer above are based and entitled for 02 persons only.
• For benefits of package reservation may share with extra-person, or additional arrangement with addition charge.

Extra person, Children and Extra-bed Policy

• Maximum 2 children only permitted to stay with parent per room.
• Child under 2 years old stays free of charge in a child's cot/crib (subject to available)
• Child under 5 years old stays free of charge when using existing beds (free breakfast)
• Child under 12 years old stays free of charge when using existing beds, but breakfast charge US$6.00 per child per day (or US$20/night if order extra-bed)
• Child from 12 years old or adult is charged US$25.00 per person per night for extra-bed and breakfast.
• Only one extra bed/children's cots permitted per room.

Cancellation Policy & Payment

• Free of charge for reservation cancellation before 3 days prior to arrival date.
• If cancelled or modified within 3 days prior to arrival date, the total rate of the reservation will be charged.
• In case of no-show, the total rate of the reservation will be charged.

Remark:

• Free Airport Pickup Service from Siem Reap International Airport to Hotel, applicable free service from 6:00am-10:00pm only, please advise full flight number and time arrival.
• For any free pick up service during 10:00pm–6:00am, we will charge US$15.00/way for car and mini-van US$25.00/way.

 

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PRIVACY POLICY

All information gathered is stored in our secure server and appropriate measures have been taken to ensure that your information is protected against unauthorized access. Unfortunately, no security system is guaranteed secure and we cannot be held responsible for unauthorized access beyond our control.

What we collect may include the following information:

• Name and job title

• Contact information including email address
• Demographic information such as country of residence, preferences and interests
• Other information relevant to customer offers.

What we do with the information we receive:

We require the information to understand your needs and provide you with a better service, and in particular for the below reasons.

• For internal record keeping.
• To the purpose of improving our products and services.
• With the email address you have provided, we may occasionally send promotional emails about new products, service, and special offers or other information which we think you may find interesting using.
• To customise the website according to your interests.

Security Data Protection:

• We treat all your personal information collected through this website private and confidential.
• To ensure that your information is secure and to prevent unauthorised access or disclosure, we have put in place suitable procedures to secure the information we collect online.
• We will not sell, distribute or lease your personal information to third parties unless it is required by law to do so.

Notice of Non-Responsibility:

• Customers, and partners who review our information found on our website may reach us (Contact us) to clarify for their own needs before conclude the decision.
• The users assume full responsibility for use of information on our website.
• It is prohibited to extract and/or reuse any of our site’s content repeatedly, even if the content is not substantial.
• It is strictly prohibited to use our site’s content for commercial purposes.
• The user should not transmit any information on our site that would involve civil or legal liability
• Our hotel reserves the right to edit the information at any time, in particular through updates to our site.